Complete the following form to research an unpaid commission.
Review Steps Below
Review these three steps below. Make sure you follow all three steps, before you submit the form below.
Step #1: Double Check Dates of Travel
Suppliers pay on different timelines. You can click on the Destinations to Explore Suppliers link to search when your supplier pays commissions. Some suppliers take months to pay commissions.
Step #2: Double Check in ClientEase
This next step are double checks in ClientEase. Check the reservation to ensure there are 3 critical items in the reservation and they are correct. This includes:
- Guest Name on Reservation
- Correct Confirmation Number
- Supplier Commission Amount greater than 0 (zero)
If a reservation is NOT in ClientEase, if the create date is after the guest departure date, or confirmation/reservation number is incorrect, this is a forfeited commission, per your ITA agreement.
2. Check to make sure the reservation is in ClientEase and that the “Create Date” is before the guest departure date (the day they depart on their vacation, not the return home date).
If a reservation is NOT in ClientEase, if the create date is after the guest departure date, or confirmation/reservation number is incorrect, this is a forfeited commission, per your ITA agreement.
Step #3 Does Your Supplier Use Multiple Numbers?
One of the biggest delays in a commission payment is when a supplier has more than one number for a reservation. Some suppliers will only pay with a specific number and it may not be the confirmation number.
Here is a list of suppliers that pay commissions with different numbers. Double check to make sure you have the correct reservation number in ClientEase.
Step #4 Request a Research
ONLY SUBMIT THIS FORM IF YOU COMPLETED THESE OTHER STEPS.